💻 Sacred Light – Student Technical FAQ

This usually happens for one of the following reasons:

✔ You are logged into the wrong Google account.
Make sure you are logged in using the exact email address you enrolled with.

✔ You are logged into multiple Google accounts.
Log out of all Google accounts, then log back in using only your Sacred Light email address.

✔ You do not have a Google account linked to your email.
If you use a non-Gmail email address, you must create a Google Account using that email before accessing Classroom.

What to do:

1. Log out of all Google accounts.

2. Open a new Incognito / Private window.

3. Go to classroom.google.com.

4. Log in using the exact email you enrolled with.

5. Click the link again.

If the issue continues, email us with a screenshot.

You need a Google Account to access Google Classroom.

You have two options:

Option 1 (Recommended):
Create a Gmail account and inform us of the new address.

Option 2:
Create a Google Account using your existing non-Gmail email:

• Go to accounts.google.com
• Click “Create Account”
• Choose “Use my current email address instead”

This happens when:

• You downloaded the file instead of working inside Google Docs.

• You opened a preview version.

• You are not logged into the correct account.

Fix:

1. Open the assignment inside Google Classroom.

2. Click Add or Create.

3. Attach your file.

4. Click Turn In.

⚠ If you do not click “Turn In,” your teacher cannot see your work.

This may happen if:

• You attached the file but did not click “Turn In.”

• You submitted after the deadline.

• You submitted from the wrong account.

Open the assignment and check the status.

Please:

• Refresh the page.

• Check your internet connection.

• Use Google Chrome.

• Restart your device.

This can happen if:

• You are opening the quiz preview instead of the actual form.

• You are not logged into the correct account.

• You are using an unsupported browser.

Try this:

• Use Google Chrome.

• Open in an incognito window.

• Ensure you are logged into the correct email.

If needed, refresh the page or clear your browser cache.

Check:

• Microphone permissions are enabled.

• You selected the correct microphone and speaker.

• Your device volume is on.

• You are not muted.

Restart Meet if necessary.

All live classes are joined directly from Google Classroom.

You do not need a separate link.

✅ How to Join

1. Go to classroom.google.com

2. Open your correct class.

3. At the top of the page, you will see a “Join” button.

4. Click Join to enter the live class.

📌 Important

• Use the exact email address you enrolled with.

• Join 5 minutes before class starts.

• Make sure your microphone and camera permissions are enabled.

• Use Google Chrome where possible.

⚠ If You Cannot See the “Join” Button

This usually means:

• You are logged into the wrong Google account.

• You are not yet enrolled in the class.

Try logging out and logging back in using the correct email.

If you still cannot see it, contact admin with a screenshot.